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Learner Satisfaction Surveys
Learner Satisfaction Surveys

Learn how to set up, distribute and track learner satisfaction surveys

Ben Shoval avatar
Written by Ben Shoval
Updated over a month ago

This guide explains how to set up and use learner satisfaction surveys in your virtual classroom sessions.

Overview

Learner satisfaction surveys allow organizations to collect structured feedback from participants during virtual classroom sessions. Each organization can maintain one survey template that trainers can deploy during their sessions.

For Administrators

Setting Up Your Survey

  1. Navigate to Strigo's admin dashboard (Lounge)

  2. Navigate to Account settings

  3. Select "Satisfaction survey" from the left menu

  4. Click "Create survey"

  5. Give your survey a name and add your questions

  6. Click the "Done" button at the bottom of the page

Note: The supported question type is a 1 to 5 rating scale.

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Accessing Survey Results

Survey results can be accessed in two ways:

  1. Per event results - You can view and download survey results for individual events by visiting the event summary page once it has finished
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  2. Aggregated results via VILT report - You can view an average score per class template, as well as an overall average score, by visiting the reports section.
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For Trainers

Deploying Surveys During Sessions

  1. During your virtual classroom session, visit the in-classroom settings area

  2. Click "Launch Survey" when you're ready to collect feedback

  3. A confirmation dialog will appear - click "Confirm" to send the survey to all participants

Note: A satisfaction survey can only be sent once per event.

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Best Practices

  • Consider deploying the survey near the end of the session while learners are still engaged

  • Allow sufficient time for completion (recommended: 5 minutes)

For Learners

This is how launching a survey looks from a learner's perspective:

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Note: Surveys must be completed during the session and cannot be accessed afterward.

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