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I am getting video with no audio, what should I do?
I am getting video with no audio, what should I do?

Let's get this fixed!

Ben Shoval avatar
Written by Ben Shoval
Updated over a week ago

If you are able to see the trainer on video but can't hear them, here are a few things you can do that might solve the problem.

Please note: If you cannot see video at all - please visit this link.

Enabling audio playback

Some browsers automatically block audio playback by default. To enable audio playback - please try clicking on the video stream, anywhere on the video area should do the trick.

Still not working?

Try the following:

  1. Make sure you are running a compatible browser (Google Chrome, Mozilla Firefox).

  2. Make sure your media devices are connected and are not muted or set to very low volume.

  3. No other applications are running that use your media devices (microphone, camera or speakers).

  4. Prevent any ad-blockers or script blockers running on the classroom's tab.

  5. Refresh the page.


If the problem persists - it might have to do with network restrictions that are preventing your browser from properly accessing the Audio/Video component in the classroom. Changing network restrictions might involve consulting with your network administrator.

Start by taking this system connectivity test, check for any failures in the test and try adjusting your system accordingly.

If the test did not find anything wrong, and you are still experiencing the problems in the classroom, we suggest going through Strigo’s complete system prerequisite list and making sure the requirements are met.

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