FAQ

Can I change my account's name?

Written by Erin Miller
Updated over a week ago

How to pull your machine info?

Written by Erin Miller
Updated over a week ago

How to configure the hard drive on my machine?

Written by Erin Miller
Updated over a week ago

A/V troubleshooting

Audio video troubleshooting, network connection indications and common errors.

Written by Erin Miller
Updated over a week ago

Can I copy-paste in desktop lab machines?

Written by Daniel Wolf
Updated over a week ago

What to do if I cannot access my on-demand environment?

Successfully registered but still cannot access the environment?

Written by Ben Shoval
Updated over a week ago

I have a problem with audio/video in a live class.

This article offers way to fix the problem by yourself.

Written by Daniel Wolf
Updated over a week ago

Can I use a lab image based on an AWS Marketplace AMI?

Utilize AWS's massive AMI selection to your benefit

Written by Nir Cohen
Updated over a week ago

I got a lab error. What should I do?

Written by Nir Cohen
Updated over a week ago

Can I run an event with multiple trainers?

Written by Ben Shoval
Updated over a week ago

How are lab networks configured in Strigo?

Understanding network access in Strigo's labs

Written by Nir Cohen
Updated over a week ago

Can I extend the time in my on-demand lab?

What to do if you don't have enough time to complete your exercise

Written by Ben Shoval
Updated over a week ago

Can I set up more than one lab resource per student?

Set up multiple VMs per student lab

Written by Ben Shoval
Updated over a week ago

Can I extend a live training event after it started?

Extending your live training event will give you and your learners more time in the learning environment and labs

Written by Ben Shoval
Updated over a week ago

I am getting video with no audio, what should I do?

Let's get this fixed!

Written by Ben Shoval
Updated over a week ago

Does Strigo provide a REST API?

So that you can automate.. stuff

Written by Nir Cohen
Updated over a week ago

Asked to reset your password and didn't get the email?

Written by Nir Cohen
Updated over a week ago

Can I copy and paste text in the lab console?

Written by Ben Shoval
Updated over a week ago

I'm having trouble with the video in the classroom. What should I do?

Let's get this fixed!

Written by Ben Shoval
Updated over a week ago

Can I run multiple training events simultaneously?

Written by Ben Shoval
Updated over a week ago

Can I belong to more than one organization?

Written by Nir Cohen
Updated over a week ago

Can I change a training event's host?

Written by Nir Cohen
Updated over a week ago

Can I dial-in to a training event?

Written by Nir Cohen
Updated over a week ago

Which types of labs do you provide?

Written by Nir Cohen
Updated over a week ago

How many instructors can I add to my training organization?

Written by Nir Cohen
Updated over a week ago

Can I host public events?

Written by Nir Cohen
Updated over a week ago

Can I change my account's email?

Written by Nir Cohen
Updated over a week ago

Can I change my account's password?

Written by Nir Cohen
Updated over a week ago

Can I invite other instructors to help me teach?

Written by Nir Cohen
Updated over a week ago

I received a link to an event and want to attend. What do I do?

Written by Nir Cohen
Updated over a week ago

How many training events can I create in my account?

Written by Nir Cohen
Updated over a week ago

How many class templates can I create in my account?

Written by Nir Cohen
Updated over a week ago

How many attendees can attend a single event?

Written by Nir Cohen
Updated over a week ago

What types of payment do you accept?

Written by Nir Cohen
Updated over a week ago

Why can't I sign in with my email or Google account?

Written by Nir Cohen
Updated over a week ago

What's required to run Strigo?

System and Network requirements

Written by Nir Cohen
Updated over a week ago

Which browsers are supported by Strigo?

Written by Nir Cohen
Updated over a week ago

How can I use my own lab images?

Written by Nir Cohen
Updated over a week ago

Strigo says it cannot connect to my lab. What should I do?

You see an error stating that "We have encountered a technical issue while connecting to your lab". What now?

Written by Nir Cohen
Updated over a week ago

Enable Camera and Microphone

How to enable your camera and microphone on Google Chrome, Windows 10 and 11

Written by Erin Miller
Updated over a week ago

What's the required screen resolution for Strigo to run?

Written by Nir Cohen
Updated over a week ago

User Role Permissions

Breaks down which each user role in Strigo has the ability to do.

Written by Erin Miller
Updated over a week ago